Fraud Awareness – Scams & Phishing Alerts

Being aware and understanding what you need to do if you receive a suspicious email or text message is paramount in securing your personal information.  If you receive a suspicious email, document or text message purporting to be from NOW FINANCE you can contact us directly via the following means:

Email us at; customerservice@nowfinance.com.au or by calling 1300 275 669.

A phishing email takes information from a legitimate company such as their logo or other information and contains a fake email or website address.  The logo or other images used are often blurred.  The fake emails are often very similar to the real ones and are designed to trick people into providing their personal information.  How to spot phishing emails? Here are a few tips:

  • Sender email address: this might be unusual, misspelled or slightly different from the correct version.
  • Poor grammar and spelling: This can be a tell-tale sign.
  • Suspicious links or fake websites: use your mouse to hover over the link to see the actual web address the link leads to – it could lead to a fake website.

Sophisticated cyber criminals can also use other methods, such as sending SMS text messages in their phishing exercises too. These fraudulent text messages use the same tactics as phishing emails, so be aware.

Our Compliance and Security team monitor this information so that we can protect our customers.  If you receive an email with an attachment that asks you to open it, it might actually install malware on to your computer.  Do not open these attachments.  Simply contact us so that we may be able to assist you further.

Latest Security Alert

4 June 2019

We are aware of new and sophisticated phishing attempts aimed at access emails and information without authorisation. Sometimes these occur via legitimate looking emails with a link to legitimate looking Microsoft Onedrive folders. The indicator that it is fake is the webaddress of the link – here is an example.

We encourage you to consider the following ideas to reduce the risks of being infected:

  • Do not click on any links or attachments in emails which you do not recognise
  • Delete all odd or suspicious emails right away
  • Do not send anyone login details or passwords over email.

Be vigilant! We encourage you to consider changing your passwords regularly. In fact, why don’t you take 2 mins now to change your password!


7 November 2018

NOW FINANCE is aware of a current email phishing campaign. Emails bearing the NOW FINANCE logo are being sent suggesting recipients have been approved for a personal loan.

The content of these emails contain poor grammar and contact details not belonging to NOW FINANCE. Please see examples below.

Do not click on any links, or call the number listed on the email. Trust your gut, and if you are suspicious contact us directly on 1300 275 669.

                 Example A:                                                                           Example B:


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