We may collect various types of information from you. Some of this information is personal information, some is non-personal. Collection of non personal information is dealt with in section 7 below.
We may collect personal information (being information about you from which your identity is apparent or can reasonably be determined) for purposes including:
We may not be able to do these things without your personal information. For example, we may not be able to provide you with our services or respond to your queries.
If you do not wish your personal information to be used or disclosed for the promotional purposes described above, please contact us to express your wish to opt out.
The types of personal information collected may include your current and historical name, address, contact details, identification details, date of birth, financial details, credit related personal information (see section 6 below) and other information that we may consider necessary.
Where reasonable and practicable to do so, we will generally collect your personal information directly from you. Collection can occur in a number of ways, including when you apply for or request information in relation to a product or service, including where you do so over the telephone or internet. Personal information may also be collected during the course of our business relationship with you, for example when discussing your existing financial position or through your use of our services. We may record your interactions with us, including your telephone conversations with us and your use of our emails and website.
Occasionally we may collect personal information about you from other sources including public sources, information brokers and third parties such as those described in the ‘Disclosure of personal information’ section below. For example, we may collect such information from a credit reporting body or financier in the course of assessing your application for a loan, your employer (to confirm details of your employment position to support your application) or your landlord (to confirm details or your residence and rent payment). Some of the personal information we collect from you is collected to meet our obligations under the National Consumer Credit Protection Act 2009 (Cth) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Depending on the circumstances, we may disclose your personal information to our agents, loan managers and related service providers who assist in the management and administration of loans and loan applications; other service providers including organisations that provide archival, auditing, debt collection, banking, insurance, marketing, advertising, valuation, mailhouse services, authentication, document management, technology and data processing services; government bodies including courts and tribunals; your executor, administrator, trustee, guardian or attorney; your agents, such as financial or legal advisers. We may also disclose personal information to other entities within the Wingate group of companies, for any of the purposes for which we may collect, use or disclose information that is set out in this policy.
We may also disclose such information as required or permitted by any law, for example in response to a subpoena or to the Australian Taxation Office, following a direction issued under taxation laws.
Some of the third parties to whom we may disclose personal information may be located in Belgium, Singapore, USA or other countries. We will comply with our obligations under the Privacy Act in relation to these disclosures.
This Website may contain links to other third party websites. You should not assume that any linked website is operated or controlled by us. We are not responsible for the privacy practices of such other sites. We encourage you to read the privacy policies of every website that collects personal information.
To make a request to access or correct any personal information we hold about you, please contact us as set out below. We may need to verify your identity. Please provide as much detail as you can about the particular information you seek, in order to help us locate it. We may charge a reasonable fee for providing access, within legal limits.
We will provide our reasons if we deny any request for access to or correction of personal information. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
We take care to protect your personal information and employ a range of technical and administrative procedures to protect such information from unauthorised disclosure or loss. We keep personal information in physical and electronic records, both at our own premises and with the assistance of our service providers.
If you are considering sending us any personal information through the Website or other electronic means, please be aware that the information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP).
We may collect, hold, use and disclose certain credit-related personal information about you including:
You can contact those CRBs or visit their websites to see their policies on the management of credit-related personal information, including details of how to access your credit-related personal information they hold. From 12 March 2014, you will also have the right to request CRBs not to:
We collect non-personal information about users of the Website, including information on which areas of the Website are most often accessed and how long visitors visit those areas, and other information such as browser type, operating system, to help us manage and improve the Website.
We store information that we collect through cookies, log files, and/or third party site traffic software to create profiles of users generally.
Further information is provided below.
“Cookies” are packets of information that enable our servers to identify and interact more effectively with users’ computers. We utilise cookies which enable us to monitor such traffic patterns and to improve users’ future experiences of the Website. A cookie does not identify the user personally but it does identify their computer. Users can set their browser to notify them when they receive a cookie and this will provide them with an opportunity to either accept or reject it in each instance. Rejecting cookies may have the effect of limiting access to or functionality of parts of the Website.
Cookies used may be “session cookies”, which terminate once a user closes their browser. We also may use “persistent cookies” which is a small piece of text stored on a user’s computer for a defined period of time, after which the cookie is erased.
Like most standard website services we use log files. This includes internal protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personal information.
In the event that any part of our business or its assets is ever sold, acquired, merged, liquidated, reorganised or otherwise transferred, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained therein to a third party acquiring the assets. While any transaction of this sort is being considered, we may also make limited relevant personal information available to prospective purchasers and legal and financial advisors and other relevant parties on a confidential basis.
We reserve the right to make changes to this policy. Such changes will be posted on this website and we will publish the effective date when the statement is updated.
If you have bookmarked this policy (or the Website) you will need to ensure that the bookmarked version has been updated so that you are aware of the most recent version of this policy.
Last update: 30th October 2017
If you have any questions, concerns or feedback about privacy, please contact our Privacy Officer as set out below:
Address: P.O. Box 24314, Melbourne VIC 3000
Physical Address: Level 2, 420 St Kilda Road, Melbourne VIC 3004
Phone: 1300 367 716
We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response. We aim to resolve your concerns in a fair and efficient manner. If however you are unsatisfied with our response, you can lodge a dispute with our external dispute resolution scheme, The Financial Ombudsman Service (“FOS”), which provides a free independent industry dispute resolution service.
FOS’s contact details are:
GPO Box 3 MELBOURNE VIC 3001
Phone: 1300 78 08 08
Further contact details and information about the services FOS offers are available from FOS’s website (www.fos.org.au)