FAQS

NOW Finance and the relevant partner will handle your personal information in line with their privacy policies. We may receive information from the partner to track your activity, confirm whether you qualify for cashback and process your payment.

No. Using NOW Perks does not change the terms of your existing NOW Finance loan. Taking up a separate refinance offer may result in a new loan agreement and different rates, repayments or terms.

No. Econnex and LendUs provide the comparison or referral services. You should review the available products, costs, features and terms and decide whether an option suits your needs.

No. You can choose the option that best suits your needs. Consider the price, features, inclusions, contract terms and service offered by each provider before switching.

Yes. NOW Finance does not charge a fee to access NOW Perks. You should still review the price, features and terms of any product before deciding whether to switch.

Update your details with NOW Finance as soon as possible. Outdated details may delay your cashback payment or prevent us from contacting you.

You will not qualify for cashback if the provider rejects, cancels or cannot complete your switch, or if you do not meet the offer requirements.

First, check that you completed the switch through an eligible NOW Perks link. Tracking times vary by offer. If you have not received a confirmation email within the timeframe shown in the offer terms, contact us and provide: – your full name – the offer you used – the date you completed the switch – any relevant order, application or reference number.

You may no longer qualify for cashback if you: – cancel during the cooling-off period – do not activate or connect the service – do not meet a minimum connection period – do not meet any other requirement in the offer terms.

Claim limits vary by offer. Some offers may be limited to one cashback payment per customer, household, service or 12-month period. Check the relevant terms and conditions before switching.

Yes. You can claim cashback across different eligible services, provided you meet the requirements of each offer. Offer limits and eligibility requirements may apply, so check the terms for each offer.

No. Cashback cannot be applied retrospectively. You must access the offer through NOW Perks before completing your switch or home loan settlement.

Yes. You must access the offer through an eligible NOW Perks link or communication so our partner can track your activity. If you go directly to Econnex or LendUs, we may not be able to track your activity or confirm your eligibility for cashback.

Once your cashback is confirmed, we aim to pay it within 90 days. This allows time for us to receive the payment from our partner and transfer the cashback to the bank account linked to your NOW Finance loan. We’ll email you as soon as it has been paid.

We’ll pay your cashback into the bank account linked to your NOW Finance loan. Make sure your bank account and contact details are up to date before your cashback is due.