1. About this offer
NOW Finance Group Pty Ltd ABN 35 158 703 612 (referred to as NOW Finance) has partnered with CIMET Sales Pty Ltd ABN 72 620 395 726, trading as Econnex Comparison (referred to as Econnex), to allow eligible NOW Finance customers to earn cashback when they compare and switch selected electricity, gas, internet, or health insurance services through the Econnex platform.
Econnex provides the energy, internet, and health insurance comparison and switching platform.
NOW Finance manages the cashback offer, and these terms govern the cashback offer only. Any energy, internet or health insurance contract is between you and the relevant retailer, provider or insurer.
By using this offer, you agree to these terms and conditions.
2. Important information
This information is general only and does not take into account your objectives, financial situation, or needs. You should consider whether an energy plan, internet plan, or health insurance policy is right for you before you switch.
NOW Finance does not provide financial, credit, energy, internet, health insurance, or product advice. Neither NOW Finance nor Econnex supplies electricity, gas, internet, or health insurance services. If you apply for a plan or policy, you will deal directly with the relevant retailer, provider, or insurer.
3. Referral and commercial disclosure
NOW Finance may receive a referral fee, commission, marketing fee or other commercial benefit if you use the NOW Perks journey and proceed with a plan or policy through Econnex’s platform. Econnex may also receive a referral fee, commission or other payment from participating retailers, providers, or health insurers.
Fees payable by product providers or partners may vary between providers, products, channels, campaigns and revenue models. These payments do not guarantee that a product is suitable for you.
Econnex Comparison is a signatory to the Private Health Insurance Intermediaries Association (PHIIA) Code of Conduct in respect of health insurance comparisons. Further information about the Code is available at phiia.com.au.
4. Offer period
This is an ongoing offer. NOW Finance may change, suspend or withdraw this offer at any time, subject to any applicable laws. Any changes will apply from the date they are published or otherwise communicated by NOW Finance, unless stated otherwise.
5. Who can take part
Anyone may use the NOW Perks platform through Econnex to compare and switch eligible energy, internet, or health insurance services. However, cashback is only available to eligible NOW Finance customers who meet these terms and conditions.
To be eligible for cashback, you must:
- have an active NOW Finance loan when you commence the Econnex comparison journey and when you complete the eligible switch. If you pay out your loan after completing the eligible switch, you will still be eligible for cashback, provided you otherwise meet these terms and conditions;
- be an Australian resident aged 18 years or over;
- access the Econnex comparison journey through an approved NOW Perks link or channel;
- complete an eligible comparison and switch through Econnex, entering accurate and complete details;
- enter into an eligible service contract or policy with a participating retailer, provider, or insurer;
- remain connected to, or covered by, the eligible service for at least 45 days from the service connection or policy commencement date;
- provide valid identification if reasonably requested to verify your identity or eligibility; and
- meet any retailer, provider, insurer, Econnex and NOW Finance eligibility requirements.
Cashback will not be paid retrospectively. If you compare or switch a service before becoming an eligible NOW Finance customer, taking out a NOW Finance loan afterwards will not make that switch eligible.
Cashback amount for eligible services
- Electricity – residential: $75
- Electricity – SME: $100
- Gas – residential: $60
- Gas – SME: $90
- Internet: $50
- Health Insurance: $250
- Multi-switch bonus – electricity, gas, and internet: $50
The multi-switch bonus is $50, paid in addition to the individual cashback amounts for each service (electricity, gas, and internet).
Cashback amounts may vary by service, product, retailer, insurer, location, campaign or channel and may change from time to time. The cash back amount applicable to you will be the amount displayed at the time when you start the Econnex journey, unless stated otherwise. Mobile phone plans and solar are not included unless NOW Finance expressly states otherwise.
6. Service availability
Econnex’s platform may not be serviceable in all areas.
Energy plan comparison is currently available in NSW, ACT, SA, VIC, parts of QLD, TAS, and WA (only gas). Please note, it’s not available in the Ergon Area (QLD), NT, or for embedded networks and non-quotable meters.
Internet comparison depends on your address, serviceability, network technology, and provider coverage (e.g. NBN, Opticomm).
Health insurance comparison covers hospital, extras, combined hospital and extras, and ambulance cover across singles, couples, single parent and family cover types. Availability depends on your location, age, existing coverage, and the funds participating on the Econnex platform.
Econnex does not compare all brands, retailers, providers, insurers or plans in the market, and coverage may not include all features, fees, conditions, waiting periods or exclusions relevant to you. Please read all the relevant plan documents carefully before switching.
7. Plan and policy information
Plan, product, and policy information, including fees, charges, rates, premiums, excesses, discounts, credits, bonuses and contract terms, is set by the relevant retailer, provider, or insurer and may change at their discretion. Econnex updates this information as soon as reasonably practicable after becoming aware of changes.
You should confirm all fees, charges, eligibility criteria and terms directly with the relevant retailer, provider, or insurer before you switch including, for energy, internet, service speed and equipment requirements, and for health insurance, the insurer’s Product Disclosure Statement (PDS) and Standard Information Statement (SIS).
Any special offers, discounts, or bonuses displayed are provided by the relevant retailer, service provider, or insurer, and are not offered or guaranteed by NOW Finance or Econnex. Offers are subject to the applicable provider’s eligibility criteria, availability, and terms and conditions. Please confirm the offer details, availability, and terms directly with the relevant provider before applying.
Health insurance additional considerations. Before switching or taking out health insurance, you should consider:
- Waiting periods: periods before you can claim certain benefits (commonly 12 months for pre-existing conditions and obstetric services). Equivalent periods already served with your previous fund may be recognised by a new fund, but this isn’t guaranteed confirm with the new insurer.
- Lifetime Health Cover (LHC) loading: a loading of 2% per year (up to 70%) may apply to hospital cover premiums if you take out cover for the first time after 1 July following your 31st birthday.
- Medicare Levy Surcharge (MLS): may apply if you don’t hold private hospital cover and your income is above the relevant threshold.
- Australian Government Rebate: may reduce your premium depending on your age and income.
- Gap payments and excess: out-of-pocket amounts not covered by Medicare and your fund, or payable upfront before benefits apply.
8. Estimated costs and plan ranking
Estimated costs shown through Econnex may include welcome credits, bonuses and conditional discounts applying within the first 12 months and are inclusive of GST unless stated otherwise. Estimates may not include all fees for energy, this can include connection, disconnection, late payment, or demand charges; for internet, installation, modem, or early termination fees.
Plans may be sorted by default from lowest to highest estimated cost, or another default order shown in the Econnex journey. The default sort order does not mean a plan is suitable for you.
9. Before you switch
You’re responsible for checking the terms of your current plan or policy before switching. Your current retailer, provider, or insurer may charge cancellation, exit, or early termination fees, or apply new waiting periods, these are your responsibility.
If you switch health insurance policies, you may lose continuity of cover for some benefits (e.g. pre-existing conditions, pregnancy) unless the new policy recognises your prior continuous cover. Confirm continuity arrangements with the new insurer before switching.
10. Cashback eligibility, payment, and claims
How to qualify: An eligible switch means you started the journey through an approved NOW Finance Perks channel, submitted your application through Econnex, and a participating retailer, provider, or insurer accepted your application and entered a new contract or policy with you, which wasn’t rejected, cancelled, or withdrawn, and which you didn’t cancel during a cooling-off period. You must remain connected or covered for at least 45 days from the service connection or policy commencement date, and Econnex must confirm the eligible switch to NOW Finance.
When you’ll be paid: Once your switch is completed, it will typically be confirmed in NOW Finance’s records within 30 business days. NOW Finance allows up to 120 days from the date your switch is confirmed for all payment processes to be completed, including the retailer, provider or insurer paying commission to CIMET (Econnex), and NOW Finance receiving that confirmation. This 120-day period is indicative only and may take longer if the retailer, provider or insurer needs additional time to process or verify the transaction. Once NOW Finance receives confirmation that commission has been paid, NOW Finance will pay your cashback in its next monthly cashback payment cycle.
How you’ll be paid: Cashback is paid into the bank account connected to your NOW Finance loan. You’re responsible for keeping those details accurate and able to receive payments. NOW Finance isn’t responsible for delays or failed payments caused by incorrect or unavailable account details. Cashback can’t be paid to another account, transferred, exchanged, or paid another way, unless NOW Finance agrees.
Repeat claims: Unless stated otherwise, you can receive cashback once per eligible service at the same property, or for health insurance, once per customer, every 12 months. Customers with multiple properties may be eligible once per eligible service at each property.
When cashback won’t be paid: You won’t receive cashback if: you weren’t an eligible NOW Finance customer when you started or completed the switch; you didn’t start the journey through an approved channel; your browser or device settings prevented tracking; you switched directly with Econnex, a retailer, provider, or insurer instead of through the Perks journey; you combined this with another Econnex offer without confirmation; your application was incomplete, rejected, cancelled, or withdrawn; you cancelled during a cooling-off period; you disconnected or failed to activate the service before the minimum period ended; you switched to a product or insurer not part of this offer; Econnex can’t verify your switch; you provided false or misleading information; you breached these terms; or cashback has already been paid for the same service, address, or customer.
Missing cashback: If NOW Finance has confirmed your eligible switch but you have not received your cashback within 120 days, contact NOW Finance within 30 days. If you have not received confirmation that your switch is eligible within 120 days of your service connection or policy commencement date, you may also contact NOW Finance so we can review the status with Econnex. A claim may be declined if Econnex or the relevant retailer, provider or insurer cannot verify the switch, confirms that the switch did not meet its eligibility requirements, or confirms that no eligible commission was payable.
11. Tracking, verification, and provider decisions
NOW Finance and Econnex may use referral links, campaign codes, or cookies to verify you started the journey through an approved channel. Complete the Econnex journey in the same browser session where possible using a different device or link may affect tracking and your eligibility.
NOW Finance relies on information from Econnex and participating retailers, providers, and insurers to confirm eligibility. They may verify your identity, age, residence, and application details, and may contact you to confirm or correct your information.
Retailers, providers, and insurers may accept, reject, or cancel applications at their discretion. Econnex and NOW Finance don’t guarantee you’ll be eligible for every product or offer shown. If your application is rejected, cancelled, or not completed, you won’t be eligible for cashback.
12. Customer support and marketing opt out
Econnex handles customer service for the comparison, application, and switching process, including the processing of marketing opt out requests:
Email: support@econnex.com.au
Energy and other services: 1800 013 000
Internet: 1800 881 424
Hours: 9 am to 10 pm, Monday to Friday
NOW Finance manages cashback payments:
Email: customerservice@nowfinance.com.au
Phone: 1300 275 669
Hours: 9 am to 6 pm Melbourne time, Monday to Friday
When contacting NOW Finance about missing cashback, you may need to provide your name, the email/phone used in your Econnex application, the service and retailer/provider/insurer, application and connection/activation dates, and any confirmation emails or reference numbers.
13. Privacy
To provide this offer, NOW Finance and Econnex may collect, use and share information about you, your application and your switch. Where you compare or switch health insurance, Econnex and participating insurers may collect health-related and other sensitive information as part of the application, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your personal information will be handled under the applicable privacy policies of NOW Finance and Econnex:
NOW Finance Privacy Policy: https://nowfinance.com.au/legal-policies/privacy-credit-reporting-policy/
Econnex Comparison Privacy Policy: https://www.econnex.com.au/privacy-policy/
14. General
This offer can’t be exchanged for another reward unless NOW Finance agrees. Cashback is not transferable.
NOW Finance may withhold, cancel or recover cashback if it reasonably believes there’s been an error, fraud, misuse, duplicate claim, tracking issue, or breach of these terms. NOW Finance may change, suspend, cancel or withdraw the offer, or disqualify affected claims, if it can’t run as intended due to technical issues, unauthorised intervention, suspected fraud, or other reasons outside its reasonable control, to the extent permitted by law.
If NOW Finance or Econnex publishes an incorrect cashback amount or other obvious error, NOW Finance may correct the error and, where necessary, cancel or adjust the cashback offer to the extent permitted by law
These Terms and Conditions are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and any courts hearing appeals from those courts.
Nothing in these terms limits, excludes or modifies any rights you may have under the Australian Consumer Law or any other law that cannot be excluded.
NOW Finance is a trademark of NOW Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142, as agent for NF Finco 2 Pty Ltd ACN 164 213 030.