Cyber Security

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Cyber Security

Being aware and understanding what you need to do if you receive a suspicious email or text message is paramount in securing your personal information. If you receive a suspicious email, document or text message purporting to be from NOW Finance you can contact us directly via the following means:

Email us at customerservice@nowfinance.com.au or by calling 1300 275 669.

A phishing email takes information from a legitimate company such as their logo or other information and contains a fake email or website address. The logo or other images used are often blurred. The fake emails are often very similar to the real ones and are designed to trick people into providing their personal information. How to spot phishing emails?

Here are a few tips:

  • Sender email address: this might be unusual, misspelled or slightly different from the correct version.
  • Poor grammar and spelling: This can be a tell-tale sign.
  • Suspicious links or fake websites: use your mouse to hover over the link to see the actual web address the link leads to – it could lead to a fake website.

Sophisticated cybercriminals can also use other methods, such as sending SMS text messages in their phishing exercises too. These fraudulent text messages use the same tactics like phishing emails, so be aware.

Our Compliance and Security team monitor this information so that we can protect our customers. If you receive an email with an attachment that asks you to open it, it might actually install malware on to your computer. Do not open these attachments. Simply contact us so that we may be able to assist you further.

We encourage you to consider the following ideas to reduce the risks of being infected:

  • Do not click on any links or attachments in emails which you do not recognize
  • Delete all odd or suspicious emails right away
  • Do not send anyone login details or passwords over email.

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